Refund policy

Returns and replacements

Every item is made to order specifically for you, so we don't hold stock to swap things into. That shapes the policy below.

If the item is defective, damaged, or wrong

We'll replace it or refund it. Contact us at sales.commerce.store@gmail.com within 30 days of delivery with your order number and a photo of the issue. Photos let us resolve it without asking you to ship anything back in most cases.

This covers printing defects, misprints, damage in transit, and receiving the wrong item or size from what your order confirmation shows.

Wrong size ordered

Because items are made to order, we can't accept returns for sizing alone. Please check the size guide on the product page before ordering. If a garment arrives materially different from the published measurements, that counts as a defect — contact us.

Order cancellations and address changes

Contact us as soon as possible. Orders move into production quickly; once an item has been printed we can't cancel or redirect it.

Lost or undelivered parcels

If tracking shows delivered but you don't have the parcel, check with neighbours and your local carrier first, then contact us. If a parcel is genuinely lost in transit we'll sort out a replacement.

If a parcel is returned to us because of an incorrect or incomplete address supplied at checkout, we'll contact you to arrange reshipment. Reshipping costs may apply.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer controls how quickly it appears — usually a few business days, sometimes longer.